FAQ

Frequently asked questions
Your concerns are important to us! That's why we're working to answer your questions here quickly and easily so that you get the information you need without any detours.
Your Bricksplay team

Questions about our products

What types of display stands do you offer?

We offer a variety of display stands including:

Stands for single or multiple minifigures: Perfect for displaying your favorite characters.

Stands for sets: Present your LEGO sets in the best possible way, no matter whether they are small dioramas or large sets.

Display cases: You can display your favorite collector's items well protected from dust.

Showcases: The best action figures well protected and still well presented - with our showcases.

Individual solutions: Can't find anything? We produce customised solutions for your collectibles.

What materials are your display cases made of?

We only use high-quality materials from Germany for the production of our stands and showcases. PMMA sheets in various thicknesses and colours are used.

What sizes of display cases and boxes are available?

We offer a wide selection to optimally present sets of any size. From small display cases for individual minifigures to stands for the largest models. Take a look around our shop!

Are the display cases dustproof?

Yes, all our display cases are designed to protect your collectibles from dust as best as possible.

Are your products also suitable for other collector's items?

Absolutely! Our display stands, showcases and showcases are ideal for presenting various collectibles, such as model cars, action figures, minerals and much more.

Feel free to send an inquiry!

Do you also offer display stands for other building block systems, e.g. for Playmobil or Mega Bloks?

Even though we mainly have solutions for LEGO kits in our range, we also have solutions for other block-building systems. Feel free to send us an inquiry for an individual solution!

Are the display stands and showcases easy to assemble?

Yes, our stands and display cases are easy to assemble. Thanks to the special design, no gluing is necessary. We also have individual assembly videos on our YouTube channel.

Are the materials of the display stands and showcases UV-resistant?

Our acrylic display cases offer a certain degree of UV protection for your collectibles and help prevent fading and yellowing of the components. However, we can also offer a solution with 100% UV protection on demand. Please feel free to send us an inquiry.

What is the best way to clean the display stands and showcases?

You can clean acrylic display cases with a soft cloth and a little detergent. Alternatively, there are also special PMMA cleaners. Please do not use abrasive cleaning agents.

Questions about the ordering process

What are the shipping costs?

The shipping costs are displayed in your shopping cart and depend on the size/weight of your order and the delivery location. You can find more details here.

How long will the delivery take?

We aim to have your order ready for delivery within 72 hours. Therefore, the order should usually be with you within five working days. However, we reserve the right to deviate from this, more details can be found here.

What payment methods are accepted?

We accept a variety of payment methods: Shop Pay, Visa, Mastercard, Maestro, Apple Pay, Google Pay, PayPal, Bancontact, EPS, iDeal, invoice, instant transfer.

Can I also pick up my order?

No, we ship all our orders.

Do you also ship abroad?

We ship within the European Union as standard. For individual deliveries outside these countries, please make an inquiry.

Questions about customer service

Who can I contact if I have any questions?

If you have any questions about our products or services, please write to us via WhatsApp (symbol bottom right), by E-Mail (office@bricksplay.eu) or send us an inquiry via our contact form.

Do you also offer custom-made products?

Absolutely! This is our specialty! For more information, please see our custom-made section or send us an inquiry!

Can I return the products?

Of course, we always hope that you like our products so much that you want to keep them. In the event of a return, we will of course accept it. Please take a look here for details.

Still questions?

Do you have any further questions? Do not hesitate to contact us! We are happy to help you. Simply use our WhatsApp chat, write us an email to office@bricksplay.eu or contact us via our contact form.

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