Refund policy

Right of Withdrawal & Returns

We want you to be happy with your purchase at bricksplay.eu. Below you will find all information regarding returns and your statutory right of withdrawal.

Key Facts:
  • Period: 14 days from receipt of the goods.
  • Costs: The buyer bears the direct costs of returning the goods.
  • Fees: We do not charge a restocking fee.
  • Return Address: bricksplay OG, Promenade 10, 4310 Mauthausen, Austria.

Statutory Instructions on Withdrawal

1. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

Contact for Withdrawal:
bricksplay OG
Hauptstraße 2
6074 Rinn
Austria
E-Mail: office@bricksplay.eu

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

3. Return of Goods & Costs

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

4. Exceptions from the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (Custom-made goods / Personalized products).

5. Diminished Value & Condition of Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Please note: For products such as acrylic parts or displays supplied with a protective film, removing this film constitutes an alteration of the goods that goes beyond mere testing of properties. If you return items from which the protective films have been removed, we reserve the right to claim reasonable compensation for loss of value, as the goods can no longer be sold as new.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
bricksplay OG
Hauptstraße 2, 6074 Rinn, Austria
E-Mail: office@bricksplay.eu

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

_______________________________________________________
(Description of goods)

Ordered on (*) __________________ / received on (*) __________________

Name of consumer(s):
_______________________________________________________

Address of consumer(s):
_______________________________________________________

_______________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

Date: __________________

(*) Delete as appropriate.